Privacy Policy
Privacy Policy
**Privacy Policy for Renelle Sib’s Website**
*Last Updated: June 2, 2025*
---
1. Introduction
Welcome to the website of **Renelle Sib** (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains:
* What information we collect
* How we collect and use it
* With whom we share it
* Your rights and choices regarding your information
By accessing or using our website (e.g., [www.renellesib.com](http://www.renellesib.com)) or otherwise interacting with us online, you consent to the practices described in this Privacy Policy.
---
2. Scope & Applicability
This Privacy Policy applies to:
1. **Website Visitors:** Individuals who browse or use our website for information, inquiries, or to learn about our catering and culinary services.
2. **Catering Clients & Event Contacts:** Individuals or organizations who request, purchase, or receive catering services from Renelle Sib, whether for corporate events, retreats, or private functions.
We operate primarily in Quebec, Canada, and comply with Canadian federal and provincial privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector. If you are located outside Canada (e.g., within the European Union), we will also honor any applicable provisions of the GDPR as they pertain to your personal data.
---
3. Information We Collect
3.1 Personal Information
When you engage with us—whether by filling out a form, contacting us, or purchasing catering services—we may collect the following categories of personal information:
* **Contact Details:** Full name, email address, phone number, mailing address
* **Company/Organization Details:** Company name, job title, billing address
* **Event & Catering Details:** Event date and location, menu preferences (dietary restrictions, allergies, organic/low-gluten/low-lactose requirements), guest count, budget, delivery instructions
* **Payment Information:** Credit card details (collected and processed by our secure third-party payment processor), invoicing information
* **Account Credentials:** If you create an account (e.g., for repeat corporate clients), we collect your chosen username and password (stored securely in hashed form)
3.2 Technical & Usage Data
When you visit our website, we automatically collect certain technical and usage data, including:
* **Device Information:** IP address, browser type and version, operating system, screen resolution
* **Usage Data:** Pages visited, time spent on each page, referring and exit pages, click-through data
* **Cookies & Tracking Technologies:** Use of cookies, web beacons, and similar technologies to improve site functionality, remember your preferences, and provide analytics
3.3 Third-Party Data
With your consent or as permitted by law, we may receive information about you from third parties such as:
* **Social Media Platforms:** If you log in or interact via Facebook, LinkedIn, or another platform
* **Analytics & Marketing Providers:** For example, Google Analytics or Wix Analytics (if the site is built on Wix)
* **Referrals:** If someone refers you to us, we may receive your contact details from that referrer
---
4. How We Collect Information
1. **Directly from You:**
* When you fill out our online inquiry or catering request form
* When you sign up for newsletters or create an account
* When you contact us via phone, email, or in person
* When you make payments, place orders, or book services
2. **Automatically via Our Website:**
* Through cookies, web beacons, and similar tracking technologies (see Section 7)
* Via server logs and site analytics tools
3. **From Third Parties:**
* Social login integrations (e.g., “Log in with Facebook”)
* Analytics providers (e.g., Google Analytics)
* Payment processors (we receive confirmation of completed transactions, but do not store full credit card details)
---
5. Purposes of Processing Personal Information
We collect and use your personal information for these primary purposes:
1. **Provision of Catering & Culinary Services**
* Process catering inquiries, quotes, bookings, and payments
* Communicate with you about menu options, special requests, delivery logistics, and event details
* Maintain client preferences (e.g., dietary restrictions, favorite menu items) for future events
2. **Marketing & Communications**
* Send newsletters, promotional emails, and occasional updates (only if you opt in)
* Personalize marketing content and offer tailored event packages
* Respond to your questions, feedback, or reviews
3. **Website Analytics & Improvement**
* Analyze site usage (which pages people visit most, how they navigate)
* Enhance website design, performance, and functionality
* Diagnose and fix technical issues
4. **Legal, Tax & Compliance**
* Maintain accounting and bookkeeping records for tax and audit purposes (minimum seven-year retention for Canadian tax requirements)
* Comply with legal obligations (e.g., responding to subpoenas, government notices)
* Detect, prevent, and investigate fraud, security breaches, or other unauthorized activity
5. **Sharing with Third-Party Service Providers**
* Integrate with our CRM (e.g., HubSpot or Salesforce) to track inquiries and follow-ups
* Provide order details to trusted caterer subcontractors or delivery partners on a strictly need-to-know basis
---
6. Disclosure & Sharing of Information
6.1 Third-Party Service Providers
We may share your personal information with third parties who perform services on our behalf, including:
* **Payment Processors (e.g., Stripe, PayPal):** To securely process credit card transactions (we do not store full card numbers on our servers)
* **CRM Platforms (e.g., HubSpot, Salesforce):** To manage leads, send proposals, and track client interactions
* **Email Marketing Services (e.g., Mailchimp):** To send newsletters and promotional emails (only with your explicit consent)
* **Website Hosting & Analytics Providers (e.g., Wix, Google Analytics):** To host our site, analyze traffic, and improve user experience
* **IT & Security Vendors:** To monitor, back up, and secure our data
All third-party providers are contractually bound to keep your information confidential and to use it solely for the services they provide to us.
6.2 Legal Requirements & Protection
We may disclose personal information if:
* Required by law (e.g., under a subpoena or other legal process)
* Necessary to protect the rights, safety, or property of Renelle Sib, our clients, or others
* Enforcing our Terms of Service or other contractual rights
* In connection with a corporate transaction (e.g., merger, acquisition, sale of assets)—we will notify you prior to any transfer
6.3 Aggregate or De-Identified Data
We may share aggregated, de-identified data (e.g., “35% of our website visitors are based in Montreal”) with third parties for analytical, marketing, or research purposes. Such data cannot reasonably identify any individual.
---
7. Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us:
* Remember your preferences (e.g., language, region)
* Recognize you on subsequent visits
* Gather analytics on how our site is used
7.2 Types of Cookies We Use
1. **Essential Cookies (Strictly Necessary):**
* Required for core website functionality (e.g., form submissions, account login)
* Cannot be disabled in our system
2. **Performance & Analytics Cookies:**
* Collect information about site usage and performance (e.g., Google Analytics, Wix Analytics)
* Help us understand which pages you visit and how you interact with content
3. **Marketing & Advertising Cookies:**
* Track browsing behavior to deliver targeted advertisements or promotional content (e.g., Google Ads, Facebook Pixel)
* Only used if you consent to marketing communications
7.3 Your Choices Regarding Cookies
* You can adjust your browser settings to refuse all or some cookies. However, disabling cookies may affect certain features or functionalities of our website.
* Our site displays a cookie banner where you can accept or customize your preferences. You may change or withdraw consent at any time by clicking the “Cookie Settings” link in the website footer.
---
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined above, including:
* **Active Client Records:** Maintained for a minimum of seven (7) years for Canadian tax and audit requirements.
* **Prospective Leads & Inquiries:** Retained for up to two (2) years, unless you request deletion sooner or object to further processing.
* **Marketing Lists (Newsletter Subscribers):** Kept until you unsubscribe or request removal; unsubscribed contacts are purged periodically.
* **Legal Obligations:** If required by law or litigation hold, we may retain certain information for a longer period.
After these periods, data will be securely deleted or anonymized so that it can no longer be associated with you.
---
9. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
* **Encryption:** All data transmitted between your browser and our servers is encrypted via HTTPS/TLS.
* **Access Controls:** Only authorized employees, contractors, or agents can access personal data, and only on a need-to-know basis.
* **Secure Storage:** Data is stored on secure servers with firewalls, intrusion detection, and regular backups.
* **Regular Audits & Monitoring:** We periodically audit our systems and perform vulnerability scans to identify and address security weaknesses.
Despite these measures, no system can guarantee absolute protection. If a data breach occurs that poses a risk to your rights or freedoms, we will notify you and relevant authorities as required by applicable law.
---
10. Your Privacy Rights
10.1 Access & Correction
* **Right to Access:** You may request a copy of the personal information we hold about you.
* **Right to Correction:** You may request that we correct or update any inaccurate or incomplete data.
10.2 Deletion & Restriction
* **Right to Delete (“Right to Be Forgotten”):** You can request deletion of your personal data, subject to any legal or contractual requirements to retain it (e.g., tax records).
* **Right to Restrict Processing:** You may request that we suspend processing of your data under certain conditions, such as contesting its accuracy or objecting to unlawful processing.
10.3 Portability & Objection
* **Right to Data Portability:** You may request a machine-readable copy of the personal information you provided to us.
* **Right to Object:** You may object to the processing of your personal data for direct marketing or when processing is based on our legitimate interests.
10.4 Withdrawal of Consent
Where processing is based on your consent (e.g., newsletters, marketing communications), you may withdraw consent at any time by:
* Clicking the “unsubscribe” link at the bottom of any marketing email
* Contacting us via the details in Section 13
10.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
```
Email: bunny@renellesib.com
```
We will respond to your request within thirty (30) calendar days or sooner if required by law.
---
11. Children’s Privacy
Our website and services are not intended for individuals under the age of eighteen (18). We do not knowingly collect or solicit personal information from minors. If we learn that we have collected personal data from someone under 18 without verified parental consent, we will promptly delete it. If you believe we may have information from a minor, please contact us at [privacy@renellesib.com](mailto:privacy@renellesib.com).
---
12. International Transfers
Your personal information may be stored, processed, and maintained in Canada. If you are outside Canada, your data may be transferred to, stored, and processed in Canada or other jurisdictions. Where applicable, we employ standard contractual clauses or other approved safeguards to ensure that your information receives an adequate level of protection.
---
13. Links to Other Websites
Our website may contain links to third-party sites (e.g., social media, partner vendors). Once you click on a link, you are subject to the privacy policies of that site, and this Privacy Policy no longer applies. We encourage you to review any external site’s privacy notice before granting them your personal information.
---
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top will be revised whenever material changes occur. If changes are significant, we will provide prominent notice (e.g., email alert to subscribers or a banner on the site). We encourage you to review this Privacy Policy periodically.
---
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Email: [bunny@renellesib.com](mailto:bunny@renellesib.com)
---
By using Renelle Sib’s website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.